SOCIAL MEDIA

Cathie McGinn

Owing your soul to the company store: does your employer own your Twitter account?

Written by Cathie McGinn  | February 2nd 2010 3 comments

If you work in social media, PR or a similarly public facing role, are you ever really able to separate your personal from your professional social media profile? What are the implications when your views differ from that of your employer, and does this require an attitudinal shift as much as a social media policy?

As I've discussed in the past, new social spaces and interactions are changing so fast that they force us to adapt and develop new protocols on the fly. One issue that has been hotly contested, and which has yet to be satisfactorily resolved is how we clearly delineate between our personal and professional online personas, particularly those of us who both live and work on the web.

We still don't have this anywhere near to being sorted. A recent post by Malkuth Damkar about the way in which Twitter makes celebrities of us all makes the point that people who would otherwise escape notice are often judged and gossiped about on Twitter in a way that's disproportionate; as though by conversing publically, we've abandoned our right to privacy and respect. Not to mention the recent furore concering hapless British Twitterer Paul Chambers who jokingly threatened to blow up an airport ,then found himself jobless and facing criminal charges, which clearly demonstrates how serious the consequences can be.

Media and marketing website Mumbrella recently covered an exchange on Twitter between a journalist and the personal account of someone working in PR, as evidence of a sometimes tricky relationship between the two disciplines. While naturally journalists often choose to ignore context and nuance for the sake of a good headline, this seemed a particularly unfair conflation of public domain and public interest. The journalist has a relatively large public profile and is employed by a media organisation, arguably making her tweets our business; the other person is not - and public or no, her personal Twitter account exists independently of her employer.

It served as an excellent example of this rather messy grey area. I've personally hired people because of their significant digital presence - people who came to my attention because of the way in which they communicated online and their degree of influence. And I've been more than happy for these people to use their talents for the good of the company, for example by sharing content to their personal networks, using data gathered from their accounts etc. By creating a social media usage policy that, reasonably enough, prohibited any mention of confidential or sensitive information, I could, as a boss, be reasonably sure my team were clear about what would be appropriate to share via both the corporate and personal accounts and allowed common sense to guide their behaviour in the grey areas on an ad-hoc basis.

But I think with hindsight I have sometimes got it wrong. On one occasion I effectively muzzled a team member who had a long standing online stoush with another public figure, arguing that as he linked to the company website from his Twitter bio, this feud would reflect poorly on the company. I now think that I should have suggested he remove the link, and made clear he was operating under his own auspices and his views were not shared by his employer. Non-celebrities with large Twitter followings and extensive personal networks have generally developed them through communicating interesting content in an expressive manner, with a distinct voice and point of view.

Crucially, this influence is built up over time, not on the company dime. By allowing employees to use their personal influence to share content, engage communities and achieve corporate objectives while simultaneously restricting the individual's right to express a contentious view or enter into critical discourse, the company is attempting to have its cake and eat it. Not only is this problematic from an ethical standpoint, but it's also ultimately illogical: a toothless tiger can only maintain its edge for so long before the social network begins to sense inauthenticity and drift away. I for one choose not to follow people I feel to be little more than an RSS yes-machine.

Drawing the line is essential. My suggestion - and this is a work in progress, subject to review and evolution - is that professional and personal accounts need to be separate. If you refer to your employer in your bio, your account is going to be inextricably linked to their profile, at least in public perception. So don't risk it. Unless there's a scenario in which your boss will compensate you for allowing the company to bask in your reflected glory - which could mean attributing a dollar value to influence, or specifically stating in your contract that your network is an asset the company will be able to use during the life of your contract with them - then be very wary of using your own account as another channel for sharing corporate content - whether on Twitter, Facebook or anywhere else. A profile that's specifically you @your company might be one way of resolving this, or by using shared corporate accounts.

Because nobody wants to end up like Tennessee Ernie...

You load sixteen tons, and what do you get? Another day older and deeper in debt. Saint Peter, don't you call me, 'cause I can't go; I owe my soul to the company store...

Share  

CHAMPION IN FOCUS

Cathie McGinn Cathie McGinn
Company: Reading Room
Position: Marketing and Communications Director
Digital strategist, filmmaker and cyber-utopian.



    COMMENTS ADD COMMENT

    Lachlan Hibbert-Wells
    Posted by Lachlan Hibbert-Wells, 5 February 2010

    As I've discussed over at Mumbrella in the past, I have real issues with creating @PersonAtCompany accounts - mainly as they offer no advantage to people, or companies, in the long run. The company can't just change the name and give it to someone else, and the employee can't take it with them, and wouldn't want to if have a personal one anyway.

    Besides, people often want to follow the actual people, not the corporate shill account filled with links. As someone who's been at the centre of discussions about how my personal brand may reflect on my employer, I understand it's murky water, but I think both sides trying to be sensible is the best approach, coupled with a strong social media policy document.

    I've supported things my employer has done in the past through my personal account, and will again in the future (*cough* follow @EarthHour *cough*) but my rule is to only put out links, info or content that I would share with my followers anyway. Seems to work pretty well.

    My final thought is that it's best to assume the views on any Twitter account are those of the individual, not of the company they work for, unless they expressly state their role or act as a representative of the company - so many of the 'scandals' are caused by people blowing them up, rather than the actual Twitter interaction itself.

    Lachlan Hibbert-Wells
    Posted by Lachlan Hibbert-Wells, 5 February 2010

    Dear DM - can we have parragraphs in our comments, please? Sorry for the giant block of text.

    Brad Down
    Posted by Brad Down, 5 February 2010

    Site refresh is underway as we speak. New commenting system will have formatting. If anyone has any other suggestions please feel free to email me.


    COMPANY PROFILE

    Reading Room


     More info & Contact Details



     

    RELATED COMPANIES

    AcKnowledge Consulting AcKnowledge Consulting

    Acting on knowledge, communication and learning.

    Digital Ministry Digital Ministry

    Australian Digital Marketing News, Jobs and Opinion. The site where top Digital Marketers offer thier opinion on our industry

    The Online Circle Interactive The Online Circle Interactive

    Full-service interactive agency. Strategy and business to the internet. Internet marketing strategy ; Search Engine Optimisation (SEO) in combination with Social Media strategies and tactics. Talk to us +61 03 9813 2141

    RELATED EVENTS

    ConnectNow

    ConnectNow at the intersection of social media, emerging technologies and enterprise.

    AIMIA Queensland: Maximising eCommerce and Retail Strategy to Increase Sales

    Right now, there are over 14 million Australians accessing the internet every month and many of these people are spending more time online than watching TV. Thats over 14 million potential customers.

    RELATED JOBS

    LaVolta Digital Strategist (Melbourne)

    Melbourne | Full-time


    LaVolta Digital Strategist (Perth)

    Perth | Full-time


    WeAreDigital Junior Digital Producer

    South Yarra, Melbourne, Victoria | Full-time


    RELATED NEWS SHARES

    RELATED ARTICLES

    Facebook opens up

    379 views


     

    LATEST DIRECTORY LISTINGS Boost SEO - add your company for free

    I-COMPhotolibrary Group LtdASOMORadian6MIA InternationalInkspot Digital LtdMagnetized Markets Pty LtdSMS PollNET:101 Internet Marketing Courses