David Wesson

15 Social Media Marketing Trends to watch out for in Australian Marketing in 2012

Now that Social media usage is main stream how will companies and brands differentiate themselves when it comes to their social media marketing programs in 2012? It is now no longer as simple as launching a Facebook twitter and YouTube channel or picking the top 10 influencers in a particular industry to engage with.

2011 saw an across the board rise in the use social media platform in Australia. Facebook growth and engagement rose to over 11 million average monthly views whilst Twitter (2.8 million) and LinkedIn (2 million) have almost doubled their user numbers. Video continues to explode with YouTube increasing its audience by 4 million whilst new entrant Google Plus has over 500,000 Australians signed up to the site. 

Sustainable business growth through social media requires planning, a real time mindset and to be embraced wholly across the organization in order for it to be successful.

Last year some of the major topics I blogged about were social TV, Social Commerce, the new sharing economy and the intersection of mobile and social. The below presentation is a collection of some of the main trends that i believe will play a part in  the Australian social media marketing landscape over the next 12 months to varying degrees. 


 I will be interested to see how these predictions play out in the local marketplace and look forward to covering Australian case studies in the next twelve months as more and more Australian companies move from Novice to intermediate and advanced stages of being a social business operating in the real-time always on business environment.

I look forward to you letting me know what you think of these trends and welcome all comments so please feel free to reach out and connect with me

 


COMMENTS

Posted by Mark Parker, 6 February 2012

David
If I take how you describe social commerce I'm stumped as to why you use Noni B as an example?

Sure, they've got a nice Facebook footprint, they've got a webstore - but where is the integration between the two? There isn't...

There's very little mention of Facebook in the webstore, you can't purchase from their Facebook page, the links on their Facebook page are to their standard homepage, not the webstore, and you have to go into the specific product to see a Facebook like button. This last point astounded me. Pitching to that type of female audience, why aren't the social share and like icons everywhere?

There are better examples in Australia of companies getting close to a true social commerce model - Betts and Rushfaster spring to mind.

Lets compare two companies selling primarily to females - Betts and Noni B

I see two very different approaches. Betts are clearly understanding the power of their audience - with Facebook share buttons on list pages and product pages - social is immersed across the site - this is a good example - http://www.betts.com.au/catalogue/party_shoes.aspx

Now that I've talked up Betts - where do they fall down? Instore...They make little if any mention in store of their social footprint and how you can engage with them.

Social commerce and hyper targeting (basically harnessing big data) will be the two big trends for this year as they are the two that will deliver ROI the fastest. I think you almost need to combine hyper targeting with SocialCRM - as I'm not sure you can have one without the other.

cheers Mark

Posted by Mark Parker, 6 February 2012

Hi David
I like the idea of social commerce being a big thing for this year - any chance to heap more pain on the legacy retailers needs to be taken...The reason I'm commenting though is that I just can't agree with you that Noni B is an example of a company either 'getting' or 'doing' social commerce. There's a couple of reasons why I say this.

Firstly, you have to go into a specific product page to find a Facebook like button - given their target audience, this isn't ideal. Whilst they have a nice Facebook page, it's FB101...even the info tab doesn't link to their webstore. I get the impression they've kind of given it some time but not bothered to sit down and really map out the bigger, integrated, consistent strategy.

There's many examples here in Australia of companies who are further along the social commerce road - Rushfaster and Betts are two that spring to mind. If we wanted to compare apples to apples - Betts and Noni B make an interesting contest.

if we compare what Betts are doing - in my opinion we see a better example of what you outlined in your SlideShare presentation - this page alone demonstrates much of what you talk about - http://www.betts.com.au/catalogue/party_shoes.aspx - social is immersed across the site - they've clearly started to harness the power of their audience to communicate and engage with their community - here's an audience that's doing a massive amount of free marketing for Betts...close to 2,000 likes on one page alone...

My only criticism of Betts is based on my limited experience in dealing with their retail stores - where their appears to be little if any integration of what they do socially to what you can experience in-store.

Finally, one trend I was surprised you didn't mention was big data - to harness hyper segmenting and socialCRM companies are going to need to rethink how they manage and utilise data streams that will be so big we'll need to rethink how we capture, store, and analyze these data sets - all under the umbrella of timeliness - with data ageing faster than we've ever seen before.

cheers Mark

PS. I left an earlier comment but it may have been lost due to a password issue.

Posted by davidwesson, 6 February 2012

Hi Mark

Many Thanks for taking the time to read the presentation and providing some feedback -Agreed there may be better examples of social commerce who are much further down the road that Noni B in this country But what I really wanted to point out is that if a brand can have as much success with a few small promotions through facebook and lunching a web shop just think what other brands in this country could achieve with a concerted effort to drive sales through recommendations and reviews. i think you'll find a more more detailed article on the subject with numerous examples
http://davidwesson.typepad.com/david_wessons_digital_cul/2010/11/social-commerce-strategythe-case-for-redesigning-the-shopping-experience-.html

But I would definitely be open to any more examples from companies in Australia making inroads into this space
thanks again for your input
cheers

David


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David Wesson Digital Ministry David Wesson
Company: Digital Ministry
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David is Director of Evolve Social and has over 15 years experience working in the Entertainment and Advertising industries in both the UK and Australia Read David's full bio

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